@import url("https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap");

:root {
  --page-bg: #f4f7fb;
  --surface: #ffffff;
  --surface-muted: #eef3f8;
  --surface-strong: #0f2d5c;
  --surface-soft: #fff7ea;
  --border: #d9e3f0;
  --border-strong: #c8d6ea;
  --text-primary: #10233f;
  --text-secondary: #42546f;
  --text-muted: #70829b;
  --brand-navy: #153d7a;
  --brand-navy-deep: #0d2a57;
  --brand-orange: #f4a024;
  --brand-orange-deep: #db8610;
  --brand-gold: #ffd36a;
  --brand-green: #198754;
  --brand-green-soft: #eaf7f0;
  --brand-red: #c75146;
  --brand-red-soft: #fdecea;
  --shadow-soft: 0 18px 40px rgba(16, 35, 63, 0.08);
  --radius-lg: 24px;
  --radius-md: 16px;
  --radius-sm: 12px;
  --transition: 180ms ease;
}

*,
*::before,
*::after {
  box-sizing: border-box;
}

html,
body {
  margin: 0;
  min-height: 100%;
}

body {
  font-family: "Inter", sans-serif;
  background:
    radial-gradient(circle at top right, rgba(244, 160, 36, 0.18), transparent 24%),
    linear-gradient(180deg, #f8fbff 0%, var(--page-bg) 100%);
  color: var(--text-primary);
}

button,
input,
select {
  font: inherit;
}

a {
  color: inherit;
}

.shell {
  display: grid;
  grid-template-columns: 280px minmax(0, 1fr);
  min-height: 100vh;
}

@media (max-width: 1024px) {
  .shell {
    grid-template-columns: 1fr;
  }
}

.sidebar {
  display: flex;
  flex-direction: column;
  gap: 28px;
  padding: 28px 22px;
  background: linear-gradient(180deg, var(--surface-strong) 0%, var(--brand-navy-deep) 100%);
  color: #fff;
}

.brand-lockup {
  display: flex;
  align-items: center;
  gap: 14px;
}

.brand-mark {
  display: grid;
  place-items: center;
  width: 54px;
  height: 54px;
  border-radius: 18px;
  background: linear-gradient(135deg, var(--brand-orange) 0%, var(--brand-gold) 100%);
  color: var(--brand-navy-deep);
  font-weight: 800;
  letter-spacing: 0;
}

.brand-name {
  margin: 2px 0 0;
  font-size: 24px;
}

.eyebrow {
  margin: 0 0 6px;
  color: var(--text-muted);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0;
  text-transform: uppercase;
}

.sidebar .eyebrow,
.sidebar-label,
.sidebar-note-label {
  color: rgba(255, 255, 255, 0.64);
}

.sidebar-nav {
  display: grid;
  gap: 8px;
}

.sidebar-label {
  margin: 0 0 6px;
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
}

.nav-item {
  width: 100%;
  padding: 13px 14px;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  background: transparent;
  color: rgba(255, 255, 255, 0.86);
  text-align: left;
  cursor: pointer;
  transition: background var(--transition), border-color var(--transition), color var(--transition);
}

.nav-item:hover,
.nav-item.active {
  background: rgba(255, 255, 255, 0.12);
  border-color: rgba(255, 255, 255, 0.1);
  color: #fff;
}

.sidebar-note {
  margin-top: auto;
  padding: 18px;
  border-radius: var(--radius-md);
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.08);
}

.sidebar-note-title {
  margin: 0 0 14px;
  font-size: 18px;
  font-weight: 700;
}

.content,
.ticket-page {
  padding: 32px;
}

.section {
  display: none;
}

.section.active {
  display: block;
}

.page-header,
.ticket-hero {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 24px;
}

.page-header h2,
.ticket-hero h1 {
  margin: 0;
  font-size: 34px;
  line-height: 1.12;
}

.page-actions,
.ticket-hero-side {
  display: flex;
  align-items: center;
  gap: 12px;
}

.hero-band {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 24px;
  padding: 28px;
  margin-bottom: 24px;
  border-radius: var(--radius-lg);
  background: linear-gradient(135deg, var(--surface-strong) 0%, #25599b 100%);
  color: #fff;
  box-shadow: var(--shadow-soft);
}

.hero-kicker {
  margin: 0 0 10px;
  color: rgba(255, 255, 255, 0.72);
  font-weight: 700;
  text-transform: uppercase;
  font-size: 12px;
}

.hero-band h3 {
  max-width: 760px;
  margin: 0;
  font-size: 28px;
  line-height: 1.25;
}

.stats-grid,
.detail-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 18px;
  margin-bottom: 24px;
}

.stat-card,
.detail-card {
  padding: 22px;
  border-radius: var(--radius-md);
  background: var(--surface);
  border: 1px solid var(--border);
  box-shadow: var(--shadow-soft);
}

.stat-card-primary {
  background: linear-gradient(145deg, var(--surface-soft) 0%, #fff 100%);
  border-color: #f4d7a0;
}

.stat-label,
.stat-meta,
.detail-card span,
.panel-chip,
.context-copy,
.empty-copy,
.ticket-summary {
  color: var(--text-muted);
}

.stat-label,
.detail-card span {
  display: block;
  margin-bottom: 8px;
  font-size: 13px;
  font-weight: 700;
  text-transform: uppercase;
}

.stat-value {
  margin: 0 0 6px;
  font-size: 42px;
  font-weight: 800;
  color: var(--brand-navy-deep);
}

.stat-meta {
  margin: 0;
  font-size: 14px;
}

.panel {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-soft);
  overflow: hidden;
}

.panel+.panel {
  margin-top: 20px;
}

.panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 22px 24px 16px;
}

.panel-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.filter-select {
  min-height: 50px;
  padding: 0 20px;
  padding-right: 10px;
  border-radius: 999px;
  border: 1px solid var(--border-strong);
  background: var(--surface-muted);
  color: var(--brand-navy-deep);
  font-weight: 600;
  font-size: 13px;
  outline: none;
  cursor: pointer;
  transition: border-color var(--transition), box-shadow var(--transition);
}

.filter-select:focus {
  border-color: var(--brand-orange);
  box-shadow: 0 0 0 3px rgba(244, 160, 36, 0.12);
}

.panel-header h2,
.panel-header h3 {
  margin: 0;
  font-size: 24px;
}

.panel-body {
  padding: 0 24px 24px;
}

.panel-chip {
  display: inline-flex;
  align-items: center;
  min-height: 36px;
  padding: 0 14px;
  border-radius: 999px;
  background: var(--surface-muted);
  font-weight: 600;
}

.table-wrap {
  overflow-x: auto;
}

table {
  width: 100%;
  border-collapse: collapse;
}

thead th {
  padding: 14px 12px;
  border-bottom: 1px solid var(--border);
  text-align: left;
  font-size: 12px;
  font-weight: 700;
  color: var(--text-muted);
  text-transform: uppercase;
}

tbody td {
  padding: 16px 12px;
  border-bottom: 1px solid #edf2f7;
  color: var(--text-secondary);
  font-size: 14px;
}

.table-empty {
  padding: 48px 12px;
  text-align: center;
  color: var(--text-muted);
}

.table-link {
  color: var(--brand-navy);
  font-weight: 700;
  text-decoration: none;
}

.ticket-tag,
.status-chip {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 34px;
  padding: 0 12px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 700;
  border: 0;
}

.ticket-tag {
  background: #edf3ff;
  color: var(--brand-navy);
}

.status-open {
  background: var(--brand-green-soft);
  color: var(--brand-green);
}

.status-solved {
  background: var(--brand-red-soft);
  color: var(--brand-red);
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 50px;
  padding: 0 18px;
  padding-bottom: 15px;
  padding-top: 15px;
  border-radius: 999px;
  border: 1px solid transparent;
  cursor: pointer;
  font-weight: 700;
  text-decoration: none;
  transition: transform var(--transition), box-shadow var(--transition), background var(--transition), border-color var(--transition);
}

.btn:hover {
  transform: translateY(-1px);
}

.btn-primary {
  background: linear-gradient(135deg, var(--brand-orange) 0%, var(--brand-orange-deep) 100%);
  color: #fff;
  box-shadow: 0 10px 24px rgba(219, 134, 16, 0.22);
}

.btn-secondary,
.btn-tertiary {
  background: #fff;
  color: var(--brand-navy-deep);
  border-color: var(--border-strong);
}

.btn-tertiary,
.btn-danger {
  min-height: 36px;
  font-size: 13px;
}

.btn-danger {
  background: var(--brand-red-soft);
  color: var(--brand-red);
  border-color: rgba(199, 81, 70, 0.2);
}

.btn-danger:hover {
  background: var(--brand-red);
  color: #fff;
}

.call-form-grid,
.two-column-grid,
.ticket-layout {
  display: grid;
  gap: 20px;
}

.call-form-grid {
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
}

.form-group {
  display: grid;
  gap: 8px;
}

.form-group label {
  color: var(--text-secondary);
  font-weight: 600;
}

.form-group input,
.form-group select {
  width: 100%;
  min-height: 48px;
  padding: 0 14px;
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  background: #fff;
  color: var(--text-primary);
  outline: 0;
}

.form-group input:focus,
.form-group select:focus {
  border-color: var(--brand-orange);
  box-shadow: 0 0 0 3px rgba(244, 160, 36, 0.16);
}

.form-actions {
  grid-column: 1 / -1;
  display: flex;
  gap: 12px;
}

.two-column-grid {
  grid-template-columns: minmax(0, 1.15fr) minmax(320px, 0.85fr);
}

.intent-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.intent-card {
  display: grid;
  gap: 6px;
  padding: 18px;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: var(--surface-muted);
}

.intent-card strong {
  font-size: 15px;
}

.intent-card span {
  color: var(--text-muted);
  font-size: 13px;
}

.call-log-item {
  display: flex;
  align-items: center;
  gap: 14px;
  width: 100%;
  padding: 16px 0;
  background: transparent;
  border: 0;
  border-bottom: 1px solid #edf2f7;
  text-align: left;
  cursor: pointer;
}

.call-log-item:last-child {
  border-bottom: 0;
}

.call-log-accent {
  width: 12px;
  height: 44px;
  border-radius: 999px;
  background: linear-gradient(180deg, var(--brand-orange) 0%, var(--brand-orange-deep) 100%);
}

.call-log-copy {
  display: grid;
  gap: 4px;
  flex: 1;
}

.call-log-copy small,
.status-text,
.empty-copy,
.context-copy {
  font-size: 13px;
}

.status-text {
  color: var(--brand-green);
  font-weight: 700;
}

.live-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 38px;
  padding: 0 14px;
  border-radius: 999px;
  background: #fff;
  color: var(--brand-navy-deep);
  border: 1px solid var(--border);
}

.sidebar .live-pill {
  background: rgba(255, 255, 255, 0.14);
  border-color: rgba(255, 255, 255, 0.1);
  color: #fff;
}

.live-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--brand-green);
}

.toast {
  position: fixed;
  right: 24px;
  bottom: 24px;
  display: inline-flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  border-radius: 16px;
  background: var(--surface-strong);
  color: #fff;
  box-shadow: var(--shadow-soft);
  transform: translateY(120%);
  transition: transform var(--transition);
}

.toast.show {
  transform: translateY(0);
}

.toast-mark {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.14);
  font-size: 11px;
  font-weight: 800;
}

.ticket-page {
  max-width: 1380px;
  margin: 0 auto;
}

.ticket-hero {
  padding: 28px;
  border-radius: var(--radius-lg);
  background: linear-gradient(135deg, #fff4db 0%, #fff 100%);
  border: 1px solid #f1dcc0;
  box-shadow: var(--shadow-soft);
}

.ticket-hero-copy {
  max-width: 760px;
}

.ticket-summary {
  margin: 12px 0 0;
  font-size: 16px;
}

.back-link {
  display: inline-block;
  margin-bottom: 14px;
  color: var(--brand-navy);
  text-decoration: none;
  font-weight: 700;
}

.ticket-layout {
  grid-template-columns: minmax(0, 1.35fr) minmax(320px, 0.65fr);
}

.ticket-main,
.ticket-side {
  display: grid;
  gap: 20px;
}

.detail-card strong {
  font-size: 18px;
  color: var(--brand-navy-deep);
}

.story-block {
  padding: 24px;
  border-radius: var(--radius-md);
  background: linear-gradient(180deg, #fff 0%, #fafcff 100%);
  border: 1px solid var(--border);
}

.story-block p {
  margin: 0;
  font-size: 18px;
  line-height: 1.65;
}

.action-banner {
  padding: 20px;
  border-radius: var(--radius-md);
  background: linear-gradient(135deg, var(--brand-navy-deep) 0%, #244f8a 100%);
  color: #fff;
}

.action-banner p {
  margin: 0;
  font-size: 18px;
  line-height: 1.55;
}

.context-copy {
  margin: 0;
  line-height: 1.6;
}

@media (max-width: 1024px) {
  .sidebar {
    padding: 16px 20px;
    gap: 16px;
  }

  .sidebar-note {
    display: none;
  }

  .brand-mark {
    width: 44px;
    height: 44px;
  }

  .brand-name {
    font-size: 20px;
  }

  .content,
  .ticket-page {
    padding: 24px;
  }
}

@media (max-width: 768px) {

  .page-header,
  .ticket-hero {
    flex-direction: column;
    align-items: stretch;
    gap: 16px;
  }

  .hero-band {
    flex-direction: column;
    align-items: flex-start;
    padding: 24px;
  }

  .hero-band h3 {
    font-size: 22px;
  }

  .page-header h2,
  .ticket-hero h1 {
    font-size: 28px;
  }

  .stats-grid,
  .detail-grid {
    grid-template-columns: 1fr;
  }

  .panel-header {
    flex-direction: column;
    align-items: stretch;
  }

  .panel-actions {
    flex-direction: column;
  }

  .filter-select,
  .btn {
    width: 100%;
  }

  .two-column-grid,
  .ticket-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 480px) {

  .content,
  .ticket-page {
    padding: 16px;
  }

  .hero-band {
    padding: 20px;
  }

  .stat-value {
    font-size: 32px;
  }
}